FAQ

Questions and answers

What people ask before booking a private day — prices, tickets, payment, children, flights.

Is the price per person or per group?

Per group. A day for two and a day for six cost the same, up to 7 guests in the vehicle. You are never put together with strangers — every day is private.

What is included in the price?

Driver-guide, vehicle, fuel, tolls and parking for the whole day. Entrance tickets are not included unless the tour page says so — we arrange timed-entry ones in advance so you skip the queue.

When and how do I pay?

After a human confirms the date, not before. You send a request, we check the calendar and reply — payment comes only once the day is confirmed. Nothing is charged automatically on the site.

Can we change the plan during the day?

Yes. The day is yours, so stops can be swapped, shortened or added on the spot as long as it fits the booked hours. Timed tickets are the only fixed points.

Are there night or small-group surcharges on transfers?

Between 22:00 and 07:00 the transfer costs 20% more; groups of three or fewer pay 10% less. A custom route is quoted from €85. The exact number is shown before you send the request — no surprises in the car.

What if my flight is delayed?

We track the flight number and shift the pickup ourselves. Give us the flight when you request the transfer and you do not need to warn us about a delay — the driver will already know.

Do you have child seats?

Yes, on request and at no extra cost. Tell us the children’s ages when you send the request so the right seat is in the car — Spanish law requires them up to 135 cm.

What languages do you speak and where do you drive?

English, Ukrainian, Russian, Spanish and French. We drive across Catalonia, into Andorra and into nearby France — Collioure, Carcassonne and the Pyrenees are all doable as a day trip.

Still not sure?

Write to us. A person answers, not a bot — usually within a couple of hours.