FAQ

Questions and answers

What people ask before booking a private day — prices, tickets, payment, children, flights.

1Is the price per person or per group?

Per group. A day for two and a day for six cost the same, up to 7 guests in the vehicle. You are never put together with strangers — every day is private.

2When and how do I pay?

After a human confirms the date, not before. You send a request, we check the calendar and reply — payment comes only once the day is confirmed. Nothing is charged automatically on the site.

3Are there night or small-group surcharges on transfers?

Between 22:00 and 07:00 the transfer costs 20% more; groups of three or fewer pay 10% less. A custom route is quoted from €85. The exact number is shown before you send the request — no surprises in the car.

4What if my flight is delayed?

We track the flight number and shift the pickup ourselves. Give us the flight when you request the transfer and you do not need to warn us about a delay — the driver will already know.

5Do you have child seats?

Yes, on request and at no extra cost. Tell us the children’s ages when you send the request so the right seat is in the car — Spanish law requires them up to 135 cm.

6What languages do you speak and where do you drive?

English, Ukrainian, Russian, Spanish and French. We drive across Catalonia, into Andorra and into nearby France — Collioure, Carcassonne and the Pyrenees are all doable as a day trip.

Still not sure?

Write to us. A person answers, not a bot — usually within a couple of hours.